In the first instance, we would ask you to please put the complaint in writing and provide as much information as possible about the nature of the complaint.
We will acknowledge the complaint has been registered within 3 working days and will respond in writing advising how we can resolve the issue. We may request further information to help resolve the issue. We will inform you as to who will be dealing with the submitted complaint.
All complaints will be dealt with by John Caulfield or Jason Andrijasevic, the Directors of the company, within 15 working days.
We sincerely hope we will be able to rectify any matter, and if required the director would arrange a meeting with you in person if you feel this will help resolve the issues you may have.
If you have exhausted our complaints procedure, but remain dissatisfied, you may forward your complaint to the Construction Industry Council at the address below:
Construction Industry Council
The Building Centre
26 Store Street,
Please note the Construction Industry Council Approved Inspector Register (CICAIR) is the organisation that grants the licence to Approved Inspectors who must adhere to the Code of Conduct for Approved Inspectors. The Code is available on the CICAIR website at: https://www.cicair.org.uk/complaint